For orders inside UAE, you can replace or return products during three days from receiving the order, so in one case of the following cases:
- If you received a product other than the product that you purchased from the website
- If product specifications was different than what were mentioned in product details on the website
- If the product size did not suit you (in the case of purchase from the Department of girdles or clothing)
The product must be unused and in good condition to return it and to be in its original wrapper. Products will be shipped back again after receipt of the replaced product in our warehouses and previewed. Amount you have paid will be returned or make replacement of the product. Replacement or re-sending of the amount will take approximately 3-4 working days. Please note that this is related to the availability of replaced products in our warehouses too.
To start the return process, please follow these steps:
- Sign in to your account and click on (the return of order)
- Fill product information and select the reason for returning the order. Mention the reasons of return if you are interested.
- State of order return will appear as (confirmed) after verification during one working day. You will get the number of permission to return.
- After obtaining permission number of return, then prepare the product that you want to return it, and do not forget to attach with the package inside a small paper containing the order number and the permission number of return.
- Representative of the courier company will come to the address you want to hand over the products and re-brought us.
- We will inspect the products to make sure that they are good and in unused condition
- After inspection passed of the product, we will send the alternative product or send the value of order with the courier company to your address
Note: Goods at the responsibility till it reached to our warehouses. So it should be packaged in a safe pack to keep it from being damaged when sending.
For orders outside the UAE, please contact us via phone or e-mail to reach a settlement that guarantee your rights.